I am a dedicated and adaptable individual eager to apply and grow my CS/IT knowledge through new opportunities.
• Provided frontline technical support to 50+ daily users, assisting with login credentials, software navigation, and printing system operations
• Resolved access challenges and efficiently navigated network resources to deliver timely software updates, consistently supporting superior's operational needs.
• Troubleshoot hardware/software issues (account logins, printing errors, browser problems)
• Conducted daily opening/closing audits ensuring all equipment was properly powered down.
• Educated students on lab policies including printing quotas and equipment usage guidelines
• Operated Ubuntu Virtual Machine (VM) to navigate filesystems, manage programs, and execute terminal-based commands.
• Conducted network scanning and vulnerability assessments using Nmap and Shodan, identifying open ports and potential security risks.
• Utilized Metasploit and MSFVenom to execute exploits and create custom payloads, simulating real-world penetration testing scenarios.
• Applied steganography techniques with Steghide to embed and extract hidden data from images, demonstrating expertise in data concealment and recovery.
• Provided reliable shift coverage across multiple locations, ensuring seamless operations during team member absences.
• Processed $5,000+ in daily transactions through accurate cash handling, register operations, and end-of-day reconciliation with 100% accuracy.
• Fostered team productivity through open communication and task coordination during busy shifts serving 100+ daily customers.
• Provided personalized customer service by assisting with product selection, answering inquiries, and resolving concerns to ensure a positive shopping experience.
• Co-developed LTownsley Ventures using Wix in collaboration with a 6-person remote team (Website)
• Utilized Canva to design and visualize website layouts, contributing to the overall aesthetic and user experience.
• Participated in structured weekly Zoom meetings to review designs, troubleshoot issues, and implement feedback.
• Contributed to all project phases including layout planning, content integration, and user experience improvements.
• Delivered completed website on schedule, meeting all program requirements and client expectations.
Built and deployed a responsive web application to help students find free, legal textbook PDFs, reducing educational costs. Leveraged Node.js, Express.js, vanilla JavaScript, and Google Custom Search API for a user-friendly experience.